Frequently Asked Questions

Our products are formulated with premium, science-backed ingredients and undergo rigorous testing for purity and potency. We focus on bioavailability and efficacy to ensure you get maximum benefits from every product.

Key differentiators:

• Third-party tested for purity and potency
• Premium, bioavailable ingredients
• Sustainable and ethical sourcing
• Backed by scientific research

We offer multiple shipping options to meet your needs:

• Standard Shipping: 3-5 business days (Free on orders over $50)
• Express Shipping: 1-2 business days
• International Shipping: 7-14 business days

All orders are processed within 1 business day. You'll receive a tracking number once your order ships.

We stand behind our products with a 30-day satisfaction guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund.

Return process:

• Contact our support team within 30 days
• Return items in original packaging
• Refund processed within 5-7 business days

Please note that shipping costs are non-refundable unless the return is due to our error.

Each product comes with detailed usage instructions on the label. For optimal results, we recommend:

• Taking supplements with food to improve absorption
• Following the recommended dosage consistently
• Staying hydrated throughout the day
• Consulting with a healthcare provider if you have specific concerns

For personalized guidance, our wellness experts are available to help you create the perfect routine.

Yes, absolutely! Quality and safety are our top priorities. All Aura Labs products undergo comprehensive third-party testing to verify:

• Ingredient purity and potency
• Heavy metals and contaminants
• Microbiological safety
• Label accuracy

We provide certificates of analysis upon request, ensuring complete transparency in our quality standards.

Yes! Once your order ships, you'll receive an email with tracking information. You can also track your order by:

• Logging into your account dashboard
• Using the tracking link in your shipping confirmation email
• Contacting our customer service team

Orders typically ship within 1 business day, and tracking updates every 24 hours.

Yes, we ship to over 50 countries worldwide:

• North America: 3-7 business days
• Europe: 7-14 business days
• Asia/Pacific: 10-21 business days

International shipping rates are calculated at checkout. Note that customs fees may apply depending on your country's regulations.

We process orders quickly, but you may be able to make changes:

• Within 1 hour: Contact us immediately for modifications
• Before shipping: Cancellation usually possible
• After shipping: Return/exchange process applies

Contact our support team for assistance with order modifications.