Privacy Policy

Your privacy and data security are our top priorities

Data Protected
Secure Encryption
GDPR Compliant

Transparency

We clearly explain what data we collect, how we use it, and with whom we share it.

Security

Your personal information is protected with industry-standard encryption and security measures.

Your Rights

You have full control over your data with rights to access, update, or delete your information.

Introduction

Auralabs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.auralabs.us and make purchases from us.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact customer service
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email, phone, address)
  • Payment information (processed securely by our payment processors)
  • Order history and preferences
  • Account credentials
  • Communication preferences

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • IP address and location data
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process Orders: Fulfill purchases, process payments, and arrange shipping
  • Customer Service: Respond to inquiries, provide support, and resolve issues
  • Account Management: Create and manage your account, track orders
  • Marketing: Send promotional emails, newsletters (with your consent)
  • Personalization: Customize your shopping experience and product recommendations
  • Analytics: Improve our website, products, and services
  • Legal Compliance: Meet legal obligations and prevent fraud

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

  • Payment Processors: Stripe, PayPal, Shop Pay
  • Shipping Partners: FedEx, UPS, USPS
  • Email Services: Mailchimp, Klaviyo
  • Analytics: Google Analytics, Facebook Pixel
  • Customer Support: Help desk and chat services

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal processes
  • Protect our rights and property
  • Investigate fraud or security issues
  • Protect user safety

Data Security

We implement appropriate security measures to protect your information:

  • SSL Encryption: All data transmission is encrypted
  • Secure Storage: Data stored on secure servers
  • Access Controls: Limited employee access on need-to-know basis
  • Regular Audits: Security assessments and updates
  • PCI Compliance: Payment data handled per industry standards

Your Privacy Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Update: Correct inaccurate information
  • Delete: Request deletion of your personal data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restrict: Limit how we use your information

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences
  • Maintain your shopping cart
  • Analyze website performance
  • Provide personalized content
  • Enable social media features

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately.

International Users

If you are accessing our services from outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

  • Email: auralabsus@gmail.com
  • Phone: (510) 815-9908
  • Mail: Auralabs
    Privacy Officer
    Unite States, California

Manage Your Data

Control your privacy settings and data preferences.

Account Settings

Cookie Preferences

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Data Request

Request access to or deletion of your personal data.

Submit Request